tk8 FAQ — Find Answers to Your Questions Right Here

No. tk8 policy allows only one account per person. Opening multiple accounts may result in all accounts being suspended and balances forfeited. This rule is strictly enforced to maintain a fair and level gaming environment.

Please wait a moment first — OTPs can sometimes take 1–2 minutes to arrive due to network delays. If it still hasn't come through, click the "Resend" button. Make sure you've entered the correct number. If the problem continues, please contact our support team.

The minimum age to participate on tk8 is 18. You'll be asked to confirm your age during registration. We believe in responsible gaming and take all necessary measures to keep minors away from gaming entirely. For more details, Responsible Gaming View page.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use that OTP to set a new password. The whole process takes just 3 minutes.

Entering the wrong password multiple times will temporarily lock your account. Wait a moment and it will unlock automatically, or you can reset your password. If the issue continues, contact our support team — they'll get it sorted quickly.

Basic registration is completed through mobile number verification. Identity verification (KYC) may be required before your first withdrawal. This is a completely standard security measure — your information is fully protected.

Yes, you can change your mobile number, but identity verification will be required. Submit a request through your account settings or contact our support team. Your identity will be confirmed before the number is changed.

Yes, you can request account closure at any time by contacting our support team. Before deletion, make sure there is no remaining balance or active bonus on the account. As part of responsible gaming, you can also opt for a temporary self-exclusion.

No, running multiple tk8 accounts on the same device is against our rules. Each device should be used for one account only. If you share a device with family members, please let our support team know.

tk8 supports the following payment methods:

• Mobile Pay (Personal & Merchant)
• Nagad
• Rocket (DBBL)
• Bank Transfer (selected banks)
• USDT (Crypto)

For more details, Payment Page See here.

Minimum deposit: ৳200 (Mobile Pay/Nagad). Minimum withdrawal: ৳500. The maximum daily withdrawal limit depends on your account tier and verification status. Higher limits apply for VIP members.

Deposits via Mobile Pay and Nagad are typically instant — your balance is updated within 1 to 5 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived, contact support with your transaction ID.

Approved withdrawals are typically processed within 15 minutes to 4 hours. During peak times, it may take up to 24 hours. If your KYC verification is not yet complete, your first withdrawal may take a little longer. VIP members receive priority processing for faster withdrawals.

tk8 does not charge any deposit fees. Withdrawals are also generally free, though the payment provider's own fees may apply (such as Mobile Pay cashout charges). For specific details, Payment Page See here.

A withdrawal may be rejected due to incomplete KYC, unmet bonus wagering requirements, incorrect payment details, or exceeding your daily limit. The reason will be noted in your account. Our support team is available 24 hours to help.

If you've sent money to the wrong number, contact support as soon as possible. Provide the transaction ID, amount, and time of the transfer. tk8 will do everything it can to assist, but recovering funds sent to a third-party number may not always be possible.

Yes. Your wallet displays your main balance and bonus balance separately. To withdraw your bonus balance, you must first meet the applicable wagering requirements. Once those are fulfilled, the bonus converts to your main balance and becomes withdrawable.

New members receive a welcome bonus based on their first deposit. Free spins or bonus bets may also be available for the first few games. For full terms and amounts, Promotions Page See here.

The wagering requirement refers to how many times you must bet the bonus amount before it can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets. Each bonus has its own terms, so always read the conditions carefully before claiming.

Daily cashback is usually credited to your account the following morning. It's calculated as a fixed percentage of your total losses from the previous day, and is available to active players. To check the cashback rate and terms, Promotions Page See here.

Yes. If you'd prefer not to receive a bonus, let support know. However, once a bonus is active and you've started playing with it, it generally cannot be declined. Read the terms before accepting a bonus — it'll save you any trouble later.

Refer a friend to tk8 and you'll earn a referral bonus. Share your referral link from your account. Once your friend successfully registers and makes their first deposit, the bonus will be credited to your account. For bonus amounts and terms, Promotions Page See here.

Every bonus has an expiry date. If the wagering requirements are not met within that period, the bonus balance will be automatically forfeited. Make sure to check the expiry as soon as you claim a bonus and try to meet the requirements in time.

Winnings from free spins are first credited to your bonus balance. Once you meet the specified wagering requirements, the amount is converted to your main balance and can be withdrawn. A maximum withdrawal limit may also apply in some cases.

Available on tk8:

• Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger)
• Slots (1,000+ varieties)
• Fishing Games
• Sports Betting (cricket, football, tennis, badminton)
• E-Sports
• Lottery & Card Games

New games are added regularly — New Games Page See here.

All games on tk8 use RNG (Random Number Generator) technology, meaning every result is completely random and impartial. Independent third parties conduct regular audits of the games. Live Casino games are streamed in real time with live dealers.

The minimum bet in Sports Betting generally starts at ৳50. Different limits may apply across various sports and markets. Your maximum bet limit depends on your account tier and the market you've selected. For more details, Sports Page See here.

Yes, tk8 offers in-play and live betting. You can place bets with real-time odds on matches already in progress. Live betting is supported for cricket, football, and most other popular sports.

Start by refreshing the page and checking your internet connection. Clearing your browser's cache and cookies may also resolve the issue. If the problem persists, try the tk8 app — Download the App. If a game crash causes a loss to your balance, contact support with a screenshot.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match cancellation or odds error — tk8 will automatically void the bet and return the balance to your account. If the Cash Out feature is available, you can settle your bet before the match ends.

The tk8 app can be downloaded directly from our website. on the App Page and download the Android APK. Even though it's not available on the Google Play Store, installing the APK directly is completely safe. iOS users can conveniently access tk8 through their mobile browser.

To install a third-party APK on Android, you need to enable "Install from Unknown Sources." Go to your phone's Settings > Security > and turn on "Unknown Sources." You can turn it off again after installation. The tk8 APK is completely safe and free from malware.

Yes, the app and website share the same account. Your balance, bet history, and bonuses are all synced across platforms. Simply use the same login credentials on any device.

When a new update is available, you'll receive an automatic notification when you open the app. App Page You can also download the latest version from there. Updated versions include new features and bug fixes, so it's a good idea to keep the app up to date.

The tk8 app and website are fully optimized to perform well even on moderate internet speeds. Slots and card games use minimal data. A slightly stronger connection is recommended for Live Casino and live Sports Betting. 4G or a good Wi-Fi connection is ideal for the best experience.

Yes. tk8 uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. For more details, please refer to our Privacy Policy Read.

If you suspect any suspicious activity, change your password immediately and notify support. We will temporarily lock the account and launch an investigation. For your security: use a strong password, avoid public Wi-Fi, and never share your login details with anyone.

tk8 takes responsible gaming seriously. Available tools include: deposit limits, daily/weekly gaming time limits, self-exclusion (temporary account suspension), and permanent self-exclusion. For more details, Responsible Gaming Page See here.

KYC verification is required before your first large withdrawal or when your transaction amount exceeds a certain threshold. You'll need to submit a photo of your National ID or passport. This keeps your account secure and ensures a fair gaming environment. All information is kept strictly confidential.

tk8 is a licensed and regulated online gaming platform. We operate in accordance with international gaming standards. Player protection, fair gaming, and fast payments are our core commitments.

VIP members enjoy: higher cashback rates, faster withdrawal processing, exclusive birthday bonuses, a dedicated account manager, access to exclusive tournaments, and higher betting limits. For more details, VIP Page See here.

VIP points are earned automatically with every bet. The rate varies based on the bet amount and game type. Once you accumulate enough points, you'll advance to the next VIP tier and unlock greater benefits.

VIP points are typically valid for 3–12 months. Staying active regularly will automatically renew your points. Extended inactivity may result in changes to your points balance or VIP tier. For full terms, on the VIP Page provided.

A VIP tier you've earned generally won't drop easily. However, extended inactivity or failing to meet certain monthly betting targets may trigger a tier review in some cases. Staying active regularly makes it easy to hold on to your VIP status.